Help, when you need it
Answers to the most common questions. If you can't find what you need, our team replies within one business day.
Styling & the studio
- —Describe the room in a sentence or two, then refine with the room, light, budget and style selectors.
- —Every plan includes a palette, material board, layered lighting and staging tips.
- —Not happy with a direction? Adjust the style or budget and regenerate — it is quick.
Exports & reveal reels
- —Download the styling brief as JSON, or export the full Styling Pack as a printable PDF.
- —Slow room-reveal reels in 16:9 and 9:16 are included on Shoreline and Aegean.
- —Listing-ready batch staging is part of the Aegean plan.
Subscription & billing
- —Manage or cancel your plan anytime; access continues to the end of the paid period.
- —All charges are in USD, processed by Stripe. Statement descriptor: CYCLADA.
- —Allowances reset monthly and do not roll over. No credits or top-ups.
Account, content & privacy
- —Room photos you upload stay yours; we process them only to generate your plan and clear them after 30 days.
- —We never use your inputs or results to train models.
- —Ages 13–17 need a parent or guardian's consent; under-13s may not use Cyclada.
Still stuck?
Reach us at support@santinve.shop or +44 7945976527. Support hours are Monday to Friday, 9:00–17:30 GMT/BST.